Policies


At Pumkynstore, we believe in the power of books and the joy of passing them along for others to enjoy. We offer a curated collection of preloved and pre-owned children’s books, each one carefully inspected and ready for a new chapter in its life.

Here’s what you can expect from our Preloved Book Policy:

1. Quality Assurance:  We are committed to providing high-quality, preloved books that are in good condition. Each book is individually checked for wear and tear, ensuring that it meets our standards for readability and enjoyment. Minor signs of use, such as light creases, small marks, or scuffs, are part of the charm of preloved books and do not affect the quality of the story.

2. Book Condition Categories Books are categorized based on their condition:

  • EXCELLENT : The book appears almost new, with little to no visible wear.
  • GOOD : The book is gently used but still in great condition. It may show slight signs of wear, such as minor creases or fading.
  • AVERAGE : The book has noticeable signs of use, such as bent corners or light stains, but remains fully readable.

A Note to Our Buyers:

Please take a moment to review the following important information regarding the condition of our preloved books:

  • Condition of Books: We take great care in listing only books that are in good, readable condition. However, since all the books we sell are preloved, they may show signs of previous use. Common defects include corner bends, dull covers, general wear and tear, taped or slightly torn pages, and library stickers/seals. We make sure to mention any defects or damages in the description of each book, and a video of the book's condition is also posted on the product page.
  • Rare Unnoticed Defects: While we make every effort to check each book thoroughly, it is possible that some minor defects may be overlooked. These are unintentional human errors, and we ask for your understanding in such rare cases.
  • Functionality: We ensure that all functional books (e.g., sound books, pop-up books, etc.) are working properly before posting, listing, and shipping. A video showing the working condition is available on the product page. If you receive a book that is not functioning as expected, we are not responsible for this issue. In most cases (90%), the issue can be resolved by replacing the battery or cell.
  • Art, Activity, and Puzzle Books: Books such as art/activity books, sticker books, puzzles, search-and-find, and spotting books may have been used by previous readers. Please check the video and condition details on the product page to ensure you’re comfortable with the level of use before placing your order.

We aim to provide a positive and transparent shopping experience, and we appreciate your understanding of the nature of preloved books. If you have any questions or concerns, feel free to reach out to our customer support team

3. Hygiene and Safety : All of our preloved books are thoroughly cleaned before being sold, ensuring they are safe and hygienic for children. We take extra care to inspect the pages and bindings, making sure that every book is safe for little hands to hold and explore.

4. Returns and Exchanges:  Due to the nature of preloved books, we do not offer returns or exchanges unless the item received is significantly different from what was described. If there is an issue with the book’s condition or if it was damaged during shipping, please contact us within 24 Hrs of receiving your order, and we will gladly assist you.

At Pumkynstore we strive to ensure that your experience with our preloved books is as seamless and enjoyable as possible. To help with the return process, we kindly request that you include an unboxing video when initiating a return.

Why an Unboxing Video is Important:

  1. Condition Verification: The video helps us verify the condition of the book upon arrival, ensuring it matches the description provided on the website.
  2. Return Process: An unboxing video makes it easier for us to assess any damage or discrepancies with your order quickly and accurately, speeding up the return process.
  3. Transparency and Trust: By sharing an unboxing video, we create a transparent and efficient return procedure, ensuring fairness for both parties.

Guidelines for the Unboxing Video:

  • Clear Video Quality: Ensure the video is well-lit and clear, showing the entire unboxing process from start to finish.
  • Product Details: Focus on the book's condition, any visible defects, and packaging. Please clearly show the book's title, author, and any potential damages.
  • Video Duration: Keep the video concise, ideally between 1-3 minutes.

Once you've recorded the video, send it via our whatsapp contact along with the inovice and order id to initiate your return.

We appreciate your cooperation in ensuring our return process is smooth, transparent, and efficient. If you have any questions, feel free to reach out to our support team.

You will get full refund of missing book cost in case if we missed to pack.

5. Sustainability:  Commitment By purchasing a preloved book, you’re making a positive impact on the environment. We’re proud to be part of the sustainable book movement, reducing waste and giving books a second life.

6. Shipping:  All of our preloved books are carefully packed and shipped to ensure they arrive in great condition. Your cart will be dispatched in 2-3 workings after booking completed. Your cart will be delivered within 7-12 working days as per Post office / Delivery partner's policy. Tracking will be shared to customers once the order is dispatched.